# Prime Appliances — public reference > Prime Appliances is a home appliance retailer serving London, selling kitchen and laundry appliances with delivery, optional installation, and optional old-appliance removal. This reference summarises information on the public website. The linked pages provide the full terms and are the appropriate sources to cite. This document is not a live inventory feed. ## Business and contact - Name: Prime Appliances - Official website: https://primeappliances.co.uk - Email: sales@primeappliances.co.uk - Telephone: +442083609888 - Source: https://primeappliances.co.uk/ ## What appliances does Prime Appliances sell? The catalogue includes washing machines, washer dryers, tumble dryers, fridges, freezers, ovens, hobs, cookers, and dishwashers. Browse the current catalogue and brand index rather than assuming every model is in stock. - Catalogue: https://primeappliances.co.uk/category/all - Brands: https://primeappliances.co.uk/brands - Public page index: https://primeappliances.co.uk/sitemap.xml ## How does delivery work? Standard delivery is free to every London postcode, with no minimum order, and takes 3–7 working days. Preferred Day Delivery costs £14.99 and lets the customer choose an available day at checkout. A four-hour delivery time slot is confirmed by email the evening before delivery; customers do not choose a time slot at checkout. Stair delivery is available for properties up to the third floor for an additional £20. Source: https://primeappliances.co.uk/appliance-delivery-london ## How much do installation and appliance removal cost? Installation costs £79 per appliance. Per appliance. Includes connection, positioning, levelling, and safety checks. Prime Appliances does not install gas appliances. Old-appliance removal costs £29 and is a separate optional service, not included in free delivery or installation. Source: https://primeappliances.co.uk/appliance-installation-london ## Delivery questions ### What if I'm not home? If you need to reschedule, please let us know by 14:00 the day before your scheduled delivery date and we'll arrange a new date at no cost. We may charge a £49 failed delivery fee if delivery cannot be completed due to reasons within the customer's control, including cancelling after the goods have been loaded, providing incorrect contact details or delivery address, refusing delivery when the driver arrives, or no one being available at the delivery address on the delivery day. Source: https://primeappliances.co.uk/appliance-delivery-london ### Can you deliver to a flat above the ground floor? Yes. Stair delivery is available for properties up to the third floor for an additional £20. Our team can carry appliances upstairs where access is suitable, including narrow stairwells and tight corners. We'll confirm the access details before delivery to make sure the right team is assigned. Source: https://primeappliances.co.uk/appliance-delivery-london ### Do you deliver on weekends? We deliver throughout the week, including Saturdays. Contact us for specific availability on your preferred date. Source: https://primeappliances.co.uk/appliance-delivery-london ### What happens to the packaging? We remove all packaging from your home and recycle it responsibly. You won't be left with boxes and polystyrene to deal with. Source: https://primeappliances.co.uk/appliance-delivery-london ### Can I track my delivery? Yes. You'll receive updates by email as your order is confirmed, dispatched, and on its way. The evening before your delivery date, we'll confirm your four-hour time slot. Source: https://primeappliances.co.uk/appliance-delivery-london ### Is delivery really free? Standard delivery is completely free to every London postcode, with no minimum order. Preferred Day Delivery (£14.99) is available if you want to pick the day. Source: https://primeappliances.co.uk/appliance-delivery-london ## Repairs Prime Appliances offers an appliance repair booking service. See the repair page for supported appliances, current pricing, booking availability, and terms. Source: https://primeappliances.co.uk/help/appliance-repair ## Buying guides and policies - Buying guides: https://primeappliances.co.uk/guides - Washing machines for London flats: https://primeappliances.co.uk/guides/best-washing-machines-london-flats-2026 - Integrated vs freestanding appliances: https://primeappliances.co.uk/guides/integrated-vs-freestanding-appliances-london - Delivery guide: https://primeappliances.co.uk/guides/appliance-delivery-london-what-to-expect - Terms and conditions: https://primeappliances.co.uk/terms-and-conditions ## Product facts and freshness Individual product URLs follow https://primeappliances.co.uk/product/{slug}. Find actual URLs in the sitemap rather than guessing slugs. Product pages contain public product details and Product/Offer structured data. Prices are in GBP. Read the current product page for the exact model, price, availability, specifications, and warranty. Product prices, stock, available delivery dates, and offers can change; this reference does not guarantee availability or a delivery date. Checkout confirms available delivery options and charges. Only public pages are listed here. This reference does not provide access to accounts, orders, payments, or the admin dashboard.